Change your account email

To ask for a different email address on your account, open the contact page and use the contact method shown there. Tell us your current account address and the new address you want to use.

Tell us which account to change

Write from your account email if you can. If you no longer have access to that inbox, explain that in your message. We may need to verify that the account is yours before changing it.

Keep passwords, sign-in codes and password reset links out of your message. You don't need to create a second account to ask for a change.

Your sign-in is shared

You use the same account on SubLearn and the language-learning sites that share its account service. Changing its email changes the address you use to sign in there too. It does not start a subscription or give you access to another course.

If the new address already belongs to another account, let us know. One email address cannot belong to two accounts; we can help you work out which account you want to keep.

If you have forgotten your password

If you know your account email but cannot sign in because you have forgotten the password, use the password reset guide. Resetting a password and changing an email address are separate requests.

Wait for confirmation of the change before using your new address to sign in.